Best practices for 2012 and beyond
2012 Highlights
- Current ITSM best practices
- The financial benefits of good ITSM to support a business case
- The value of social media to the service desk
- How Software-as-a-Service (SaaS) is a credible option for ITSM delivery
- Insight into the ITSM marketplace and tools
About The Event
IT Service Management (ITSM) is an important capability for all organisations, given the criticality of IT to modern operations. Many enterprises are rethinking their approach to ITSM in light of the extended capabilities of ITIL v3, and because of other business and technology drivers such as social media and cloud, all of which are pushing this re-evaluation further up the CIO’s agenda.
By attending this Ovum event, enterprises will have the opportunity to learn... Read more
Who should attend?
- IT Service Delivery
- IT Service Management
- IT Manager
- IT Service Manager
- CIO
- CTO
- IT Help Desk
Who will you meet?
Three easy ways to register for this event:
By e-mail to: registrations@ovum.comCall us on: +44 (0)20 701 74632*
*Written confirmation is required for telephone registrations
Book on-line, please visit: Our registration form
By registering for this event you are agreeing for your details to be shared with the participating sponsors.
